Voice Provisioning, Activation & Support Specialist

Voice Provisioning, Activation & Support Specialist Full-Time | Technical Operations / Customer Support TCCA is seeking a Voice Provisioning, Activation & Support Specialist to support voice service provisioning, customer activations, and Tier 1 technical support. This role is a great fit for someone with experience in VoIP, SIP, telecommunications, or network support who enjoys troubleshooting technical issues, working with customers, and ensuring services are configured and activated correctly. About TCCA TCCA connects organizations with skilled technology talent and delivers solutions across connectivity, infrastructure, and technology services. We value reliability, clear communication, accountability, and a strong customer experience. What You'll Do Configure and provision IP phones, ATAs, SIP credentials, extensions, telephone numbers, and voice features Coordinate and support customer voice service activations Test inbound and outbound calling, voicemail, caller ID, routing, and related voice features Troubleshoot SIP registration, calling failures, one-way audio, voice quality, device connectivity, and routing issues Receive, triage, and manage Tier 1 technical support tickets Escalate complex issues to Tier 2 support, engineering, carriers, or vendors when needed Maintain accurate provisioning records, activation notes, and support documentation Communicate clearly with customers throughout provisioning, activation, and issue resolution Support process improv