Customer Experience Specialist

About the Company SuperSummary is transforming how millions of readers discover, understand, and connect with books. We’re building the world’s most comprehensive literature platform — combining nearly 10,000 expert-crafted Study Guides with interactive, innovative tools that make reading more engaging, rewarding, and fun. Beyond summaries, our paid subscription offers chapter-by-chapter analysis, character breakdowns, themes and symbols exploration, thought-provoking discussion questions, and interactive quizzes. Our growing suite of AI-powered features helps readers engage more deeply with texts, whether they’re students tackling assignments, teachers preparing lessons, book clubs seeking richer conversations, or lifelong learners exploring new genres. Founded over a decade ago, SuperSummary ’s website and mobile app has become a trusted, go-to resource for curious readers worldwide. We’re part of the Lift Ventures portfolio of EdTech brands (with over 250 million consumers reached to date) and are a fully remote, global team united by curiosity, creativity, and a shared love of learning. About the Job SuperSummary is looking for a hands-on, customer-focused Customer Experience Specialist to help us deliver a great experience to our customers every day and continuously improve it. This role combines frontline customer support with hands-on involvement in projects that improve the customer experience and contribute to SuperSummary ’s broader retention and growth goals. You'l