Inbound & Outbound Caller (Indonesia-based)

Inbound & Outbound Caller (Indonesia-based) - STERRY Limited Location : Remote Job Type: Full-time Join a dynamic growth marketing agency where precision meets creativity At STERRY , we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance. The Role We are looking for a proactive and customer-focused Inbound & Outbound Caller to manage incoming calls, proactively handle outbound calls, and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism. What You'll Do Answer inbound calls from customers, clients, and business partners in a professional and friendly manner. Proactively make outbound calls when necessary to follow up on customer inquiries, confirm order details, or provide delivery updates. Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels. Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries. Support wholesale and retail order processing by helping customers place new orders, ver