Medical Virtual Assistant - Administrative & Patient Support - Sports Medicine

We are seeking a highly organized, dependable, and detail-oriented Medical Virtual Assistant – Administrative & Patient Support to join the patient services team at 417 Sports Medicine. Working remotely for this busy orthopedic and sports medicine practice in Springfield, Missouri, you will connect patients, the front office, the clinical team and outside healthcare facilities, keeping every step of the patient's care on track. We are looking for someone with at least 2 years of healthcare administrative experience, a strong understanding of orthopedic workflows and prior authorizations for diagnostic imaging (MRI, CT, X-ray), and clear, fluent English with a neutral accent. Using AdvancedMD, you will handle a high volume of incoming and outgoing calls, schedule patient visits, obtain prior authorizations, send specialty referrals and manage the practice's general email inbox, working independently and with great attention to detail. Working Environment & Core Schedule Role Title: Medical Virtual Assistant – Administrative & Patient Support Specialty: Orthopedics & Sports Medicine Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 5:00 PM CST (Central Standard Time) Core Technology Stack: AdvancedMD EMR & Practice Management , Practice VoIP Phone System, Informational Email Inbox, Insurance Payer Portals Primary Objective: Patient phone triage, orthopedic scheduling, diagnostic prior authorization processing, and referral care coordin