Senior Customer Success Manager, Strategic Accounts

Ready to be a Titan? As a Senior Customer Success Manager, Strategic Accounts, you’ll manage the long term success of ServiceTitan ’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with executive and management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners, aggregate groups, and end users. The ideal candidate will be able to quickly learn new software, proactively manage executive teams and associated accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. What you'll do: Develop strong working relationships with corporate contacts in strategic accounts Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users Collaborate with customers and product managers to manage product enhancement requests Act as a subject matter expert on custom product features for strategic accounts Manage initiatives to increase product adoption, customer satisfaction and evangelism Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses Build and present business re