Call Line Specialist | Customer Support | Remote – English Speaking

About us: Ricaris is a Barcelona-based company with over 10 years of experience in multilingual services, specializing in content marketing, translation, and customer support. Our motto, “Have a Nice Day,” reflects our commitment to positive and productive interactions. About the role: We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion. You will be the first point of contact, ensuring a smooth and professional experience for every caller. Key Responsibilities - Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed. - Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems. - Use and manage call flows efficiently through a dialer system and phone software. - Handle and process sensitive information with the utmost confidentiality. - Collaborate effectively with the internal team and follow established procedures accurately. Required Qualifications Communication & Experience - Fluency in English with excellent written and verbal communication skills. - Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant). Technical & Operational Skills Proficiency with key business tools, including: - Google