Level 1 Office 365 Helpdesk Support Technician

Remote Employee BPO has an outstanding opportunity for you! Role: Level 1 Office 365 Helpdesk Support Technician (US-based client) Compensation: Competitive Basic Salary Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable). Work Schedule: Sunday to Thursday, 12:00 nn to 9:00 pm Philippine Time with a one-hour lunch break Work Setup: Permanent Work-from-Home Job Summary We are seeking an experienced, customer-focused Level 1 Office 365 Helpdesk Support Technician to provide remote technical assistance to end users. The technician will serve as the first point of contact for incoming IT support requests, primarily troubleshooting Microsoft 365 applications, user account access, authentication issues, and basic endpoint connectivity. The ideal candidate has hands-on experience supporting Microsoft 365 environments, excellent English communication skills, and the ability to independently resolve common technical issues while escalating complex requests to higher-level support teams. Key Responsibilities 1. First-Line Technical Support Provide remote technical assistance through phone, email, chat, and ticketing platforms. Troubleshoot and resolve common end-user hardware, software, and connectivity issues. Deliver timely, professional support while maintaining service-level expectations. 2. Microsoft 365 Administration & Support Perform password resets, account unlocks, basic user provisioning, and license administration. Troubleshoo