Customer Support Representative (Dispatch Commercial & Industrial)

Remote Employee BPO has a great opportunity for you! Role: Customer Support Representative (Dispatch Commercial & Industrial) Salary: Competitive Basic Salary Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential. Work setup: Work from home Shift schedule: Training Schedule: Mon-Fri 8pm-5am, Sat-Sun day off Philippine Time Prod Schedule: Sat-Wed 6pm-3am, Thu-Fri day off Philippine Time Summary: As the BPO dispatch agent, you are responsible for answering day-to-day scheduling and dispatching work crews or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs. Responsibilities Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel Speaking with supervisors or customers to resolve problems and requests for services or equipment Preparing daily work such as schedules Preparing work orders for crew or receiving work orders from work crews Work with external clients to ensure continuity of support exceeds service level standards. Resolve customer escalations Comprehensive knowledge of call center metrics and drivers Subject matter expert on call center processes, procedures, and systems Being in charge of communications within company assigned territories Provide proactive solutions to contribute to the smooth running of the call center Facilitate and participate in team meetings Promote an environment of continued