Customer Support Lead

About Us:- Founded in 2017, Prometheum has leveraged its expertise in securities law, blockchain technology, and trading to develop a regulated ecosystem for the full spectrum of crypto assets which includes digital assets like BTC and ETH as well as tokenized securities and digitally native securities. Through its broker-dealer entities and proprietary technology infrastructure, Prometheum is helping shape the future of capital markets infrastructure and crypto assets by bringing together traditional financial services, blockchain technology, and regulatory compliance. Your Role:- Customer Support Lead- Full Time W2 Your Impact:- This Customer Support Lead will contribute to the development and execution of Prometheum Capital’s customer support strategy across multiple product lines, starting with Digital Brokerage Solutions. You will collaborate with internal and external stakeholders to identify problems, evaluate new tools and technologies, and implement the right solutions to give our customers and users the best in class experience. You will play an important role in assisting customers and delivering a high standard of service within a regulated financial services environment. Success in this role requires highly motivated, detail-oriented individuals who thrive in a collaborative environment, enjoy solving problems, and are excited to contribute to an innovative fintech organization. Location:- Remote, USA Salary:- The salary range for this position is $85,000 - $120,