Operations Manager (Greek & English) – BPO | Remote | Eastern Europe

About us At Prometeo Talent , we connect top-tier professionals with companies that are shaping the future. With a strong presence across America and Europe, we're proud to be one of the highest-rated recruitment agencies in the market. We're currently partnering with a global BPO company that delivers customer experience solutions for international clients. With a strong focus on operational excellence, performance, and continuous improvement, the company supports multilingual operations across multiple regions while fostering a collaborative and high-performance culture. About the Opportunity We are looking for an experienced Operations Manager to lead and scale a customer service operation supporting Greek-speaking clients within an international BPO environment. This is an excellent opportunity for a results-driven leader who enjoys managing large operational teams, building strong client relationships, and driving business performance. You'll play a key role in ensuring service excellence, operational profitability, and continuous improvement while working closely with both internal stakeholders and international clients. Responsibilities Lead the day-to-day operations of customer service programs, ensuring service excellence and operational efficiency. Monitor and achieve KPIs, SLAs, quality standards, and overall business objectives. Drive operational performance by analyzing metrics and implementing improvement initiatives. Manage operational profitability through cos