Global Operations Manager (English) – BPO | Remote | Eastern Europe

About Us At Prometeo Talent , we connect top-tier professionals with companies that are shaping the future. With a strong presence across America and Europe, we're proud to be one of the highest-rated recruitment agencies in the market. We're currently partnering with a global BPO and Customer Experience company supporting international clients across multiple countries, languages, and delivery locations. With a strong focus on operational excellence, performance, technology, and continuous improvement, the company offers a global and multicultural environment where experienced leaders can have a direct impact on business results. About the Opportunity We are looking for an experienced Global Operations Manager – Europe to lead and coordinate the overall operational management of a multinational operation. This is a high-impact leadership role for a results-driven professional who enjoys working across multiple countries, languages, teams, and delivery locations. You will act as the main operational bridge between the client and the company, building strong relationships with operational and senior stakeholders while ensuring consistent service delivery, KPI achievement, client satisfaction, and operational excellence across the region. Responsibilities Lead and coordinate operations across multiple European countries, languages, and delivery locations. Act as the main operational point of contact for international clients and senior stakeholders. Ensure achievement of KPIs,