Customer Care Center Representative - Evening Shift

Position Overview At PNC , our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Customer Service Representative, you could field 60-100 inbound calls per shift and will provide routine support to PNC customers. This may involve questions regarding checking/savings accounts, disputes, overdrafts, or online banking passwords resets. You will communicate directly with customers, as well as internal and external service partners to effectively resolve issues, questions, and service requests. Available Shift: 3:30pm-12:00am ET Monday-Friday. Employees must provide the following additional requirements for success in a virtual role: • Work Space – A dedicated and confidential work space which includes a door that can be closed for privacy. • High speed internet – High speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds. This connection must not be DSL, Satellite, dial up, Cellular, Microwave, Broadband Powerline (BPL), or any other ISP that is not cable or fiber. You must have wired connection in the room with the modem and router. Wireless internet is not permitted/supported.This position may be