Associate Account Manager - UNIT-e

The Associate Account Manager is responsible for supporting the retention and growth of a portfolio of Further and Higher Education customers across ParentPay Group ’s products and services. The role is commercially accountable for agreed customer, renewal, pipeline and revenue outcomes. Working with the Account Manager, the Associate Account Manager will progressively take ownership of a defined customer portfolio, ensuring risks are identified early, opportunities are actively developed and commercial information is accurate and current. The role is expected to combine strong customer relationships with clear commercial judgement, pace and accountability. Success will be measured by retention, renewal performance, revenue growth, quality of pipeline and forecast accuracy, not simply customer activity. Key Responsibilities Take ownership of agreed customers, renewals and commercial opportunities within the allocated portfolio. Build strong customer relationships and maintain a clear understanding of customer priorities, risks and opportunities. Deliver agreed retention, renewal, expansion, pipeline and revenue KPIs. Ensure renewals are managed early and there are no avoidable late renewals or commercial surprises. Proactively identify opportunities for additional products, services, consultancy and training. Prioritise time and activity towards the customers, renewals and opportunities with the greatest commercial impact. Maintain commercial grip across the portfolio, with c