Sr. Implementation Program Manager - Utah

Job Description: Senior Implementation Program Manager - Utah About the Role Packsize is seeking a Senior Implementation Program Manager to lead complex customer implementations from post-sale kickoff through go-live, stabilization, and formal handoff. This role combines disciplined program management with customer success leadership, ensuring solutions are delivered on time and within budget while preparing customer teams to operate, adopt, and realize sustained value. What You’ll Do Lead the customer implementation Own customer-facing implementation leadership from kickoff through formal closeout and handoff, adapting governance for complex, multi-site, enterprise, or high-risk deployments. Translate the sold solution and customer requirements into an outcomes-based plan with clear scope, milestones, owners, decision rights, dependencies, and completion criteria. Build trusted relationships with customer leaders and cross-functional teams, aligning them around critical dates, readiness expectations, decisions, and implementation outcomes. Drive program execution and risk management Coordinate with Sales, engineering, Service, Operations, and other partners to confirm requirements and maintain the Implementation Specification Document and integrated implementation plan. Manage schedules, budgets, costs, customer prerequisites, and cross-functional commitments across multiple concurrent implementations. Maintain the RAID log, remove roadblocks, and escalate material scope, sc