Guest & Membership Care Specialist

Overview This position is responsible for providing support for both internal and external customers with the Select Guest program, service concerns, and operational issues received by the department from Omni Hotels & Resorts Guests, reservation agents, property staff, and the corporate office. Individual will work towards resolving problems, answering inquiries, maintain customer data, provide complete documentation as need, and providing instructions or information to satisfy the needs of the guests and hotels. Specialists will ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. This position will utilizing department standard processes and adhering to Moments of Service guidelines. Benefits Competitive hourly pay and overtime/ pay differential eligibility Medical, dental, and vision insurance 401(k) retirement plan with company match Life and disability insurance Paid time off Employee Assistance Program (EAP) and wellness support Training and career development opportunities Employee discounts and recognition programs Flexible scheduling when possible Family and medical leave eligibility Training and professional development opportunities Tuition reimbursement or education assistance programs Schedule: likely 10:30a-7p working weekends Flexibility is needed on occasion. Responsibilities include: Essential Job Functions/Qualification: Responds effectively to all inquiries, serving as the primary point of