Vice President, Client Management

Job Description: The Vice President Client Management will lead strategic planning and develop and maintain RCM client relationships; develop a continuous knowledge of RCM client revenue cycle trends, and identify proactive measures for each client in line with Best Practices. Develop and maintain Client executive engagement and relationship management. Develop a new operating model for client success with different leverage models for different client segments. Establish analytics driven client success playbook and client dashboards. Proactively shape client support/service needs as we pivot to more AI/tech enabled models. Champion enterprise-wide process, system, and product enhancements to optimize operational performance and scalability across the discipline. Cultivate and manage executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team, ensuring alignment with client goals and strategic priorities. Provide high-level consultation and thought leadership to clients, leveraging deep revenue cycle management expertise to deliver measurable business impact. Oversee the analysis of operational performance metrics, identifies critical trends and risk areas, and partners with internal operational leaders to ensure Service Level Agreements (SLAs), performance targets, and client satisfaction goals are consistently achieved. Identify and advance opportunities for the expansion of services, collaborating with Sales and Mar