IT Technical Support Specialist – Philippines

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew . At My IT Crew , being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? A steady 97%. Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class. Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel. Now, we're looking for an IT Support Specialist who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact. Position: IT Support Specialist Location: Remote Department: Service Delivery Hours: 9 am - 6 pm EST (New York City time zone) What You'll Do As an IT Support Specialist, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll: Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. Manage your ticket queue with precision, prioritizing effectively and han