Senior Tech Support Engineer

About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware .com. Job Description: The Senior Support Engineer provides advanced technical and application support to end users for Longview Software. As the Senior Support Engineer, you will be responsible for responding to incoming inquiries and determining the appropriate action to resolve each issue across multiple lines of business. Provide assistance to customers (internal and external) regarding our products and services. Responsible for maintaining high customer satisfaction and world class service standards while representing the Customer Support Department. Responsibilities Provide technical solutions and guidance throughout the support cycle for both the external and internal teams and customers Analyze and explain data and process flow within a CPM and Tax Provision software Troubleshoot and resolve data and basic technical related issues Devise client