Senior Tier 3 Technical Support Engineer - Australia
Full-time
Worldwide
Nov 5, 2026
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About the Role
Description At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an experienced, passionate and talented individual with excellent problem solving and communication skills to join our Enterprise Storage Technical Support. As part of our Development Support team, you will be responsible for troubleshooting complex field issues. You will also take an active role in continuously improving our product by interacting directly with INFINIDAT customers and our developers. Responsibilities Provide technical assistance and support for the most complex field issues Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction Diagnose technical field issues down to the root cause Represent INFINIDAT in a professional manner to customers and partners Actively contribute to the the configuration, layout, and management of INFINIDAT products Work directly with development teams for problem resolution Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation. Requirements Linux System Administration: Advanced knowledge