Technical Relationship Manager-Healthcare

Position: T echnical Relationship Manager-Healthcare Location: United States – Remote Industry Focus: Healthcare (Health Systems, Hospitals, and Healthcare Delivery Organizations) THE ROLE: As a Technical Relationship Manager (TRM) on our Healthcare team, you'll be the main technical contact for a group of IGEL's health system and hospital customers. You'll help them get more out of IGEL, from day-to-day issues to long-term planning. You'll work with our Technical Support, Product Management, Customer Success, and Renewals teams to get them what they need. This is a hands-on technical role combined with relationship management. Our customers run 24x7 clinical environments where endpoint uptime, fast and secure clinical application access, and protection of patient data directly affect patient care. Therefore, you'll need to understand both the technology and how clinicians use it. Travel Requirement: Up to 40% (customer sites, onsite technical reviews, and training) EXPERIENCE AND QUALIFICATIONS At least 5 years in a customer-facing enterprise role such as Technical Relationship Manager, Technical Account Manager, or similar. At least 5 years of experience in engineering, consulting, system integration, or enterprise IT infrastructure with a technology vendor or reseller. Experience in application and desktop virtualization, including Citrix Virtual Apps and Desktops, Omnissa Horizon (formerly VMware Horizon), or Microsoft Remote Desktop Services (AVD and Windows 365). At lea