Shared Services Project Manager

Join House Rx as a Shared Services Project Manager, where you will play a pivotal role in enhancing access and affordability of specialty medications for patients. You’ll collaborate closely with specialty care clinics and our team to optimize the specialty pharmacy experience with a focus on implementation at new customer sites. What You’ll Do: Primary leader of customer facing calls, accountable for the completion of implementation steps Implementation project management through customer calls, timely follow up, and use of project management tools Responsible for coordination with sales and program manager team to bring visibility to implementation progress and blockers Coordination with leadership to drive implementation process efficiencies for credentialing, IT workstream, and other implementation related activities Support for initiatives and related project work Additional Responsibilities: Work with clinic teams to streamline processes and workflows in coordination with clinical operations team Manage any issues with patient prescription attainment, including tracking packages, troubleshooting carrier issues, and monitoring work queues as assigned. Troubleshoot issues with claim processing, payment processing, equipment function (barcode scanners, label printers) and escalate to internal resources as appropriate Triage support issues related to our PMS Platform for new and existing clinic partners Act as a liaison between the patient, provider and our operational team