Manager - CRM Casino

What are we building? Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? Reporting to the Director of CRM, you'll be the senior individual contributor driving Hard Rock Digital 's CRM and promotional strategy. This role starts as an individual contributor where you will own a major domain end-to-end with manager level scope, with no direct reports, but is built to grow into a people-manager role as the team scales. You don't wait to be told what to prioritize: you see around corners, surface risks before they escalate, and shape how the broader team thinks about your domain. This is a role for someone who has moved from "own my workstream" to "own the outcome," and who's ready to eventually own a team as well. Responsibilities for this role include: Promo & Communications Operations Own