Director Analyst - Customer Fulfillment (Remote, Europe)

About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner ’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner ’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. Successful candidates will demonstrate a proven track record in developing and executing customer fulfilment strategy and operations coupled with experience driving customer fulfillment performance with a focus on cost and service improvement, customer collaboration, customer experience and order to cash management. Familiarity with order to cash technologies is highly desirable. What you will do: Work with a cross-industry community of the world’s most influential supply chain practitioners and leading Gartner analysts. Create innovative, thought provoking, and highly leveraged “must-have insights” content Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requ