Microsoft 365 Subject Matter Expert (SME)
Full-time
US
Nov 5, 2026
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About the Role
We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders. Key Responsibilities Incident & Problem Management Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies. Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases. Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams. Facilitate user onboarding, offboarding, and account lifecycle management. Contribute to root cause analysis and continuous service improvement initiatives. Platform Administration Administer SharePoint Online site collections, access controls, and storage quotas. Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications. Conduct regular platform cleanup and governance activities to maintain tenant security and compliance. Support the deployment and address support issues related t