Digital Customer Experience Manager

Digital Customer Experience Manager is responsible for enabling delivery of multi-channel digitally-enabled customer interactions. Digital Customer Experience Manager will also contribute to the identification and design of digital tactics that improve performance across all aspects of the EventHomes.com platform. Evaluate all aspects of the customer experience using data and analytics. Provide insight and suggestions for improvement to increase customer experience (CX). Craft messages and design initatives towards EventHomes.com Provide first and second hand research on contributing towards improving CX. Promote EventHomes.com fun and energizing culture. Conduct research directly with customer groups. Provide competative analysis of EventHomes.com competitiors. Manage CX data and initiatives at all levels of EventHomes.com Use industry-best monitoring of EventHomes.com brand as it relates to CX. Conduct surveys and measure NPS and other critical metrics. Originally posted on Himalayas