Service Delivery and Operations Manager - Dayshift Remote

Position: Service Delivery and Operations Manager Salary: Php 80,000 to Php 100,000/month Working Hours & Conditions: AU Working Hours and Holidays Employment: Full Time - Independent Contractor ABOUT THE COMPANY: The company is dedicated to transforming lives through high-quality, person-centred care services across Australia. Spanning operations across our three group organisations, we deliver reliable, safe, and respectful support tailored to our participants' unique needs. We foster an accountable, results-driven culture where participant safety, dignity, choice, and compliance are paramount. ROLE OVERVIEW: The Service Delivery and Operations Manager is an autonomous operational leadership role responsible for ensuring all three organisations operate efficiently, safely, professionally, and profitably every day. Reporting directly to the Managing Director, you will own staff performance, participant satisfaction, quality service delivery, NDIS compliance, rostering, and operational problem-solving without requiring day-to-day supervision. In this role, you will lead the operations engine: resolving issues proactively, maintaining rigorous audit-ready standards, controlling labour costs, and partnering with sales and business development to smoothly onboard and support new participants. RESPONSIBILITIES: 1. Rostering & Staff Coverage Ensure 100% required support coverage for all scheduled participants, resolving cancellations, late arrivals, and absences immediatel