Customer Care Specialist (P&C Licensed)

Who we are: Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless. We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you! Position Summary: The Customer Care Specialist plays a key role in delivering efficient,accurate, and world class service to our policyholders. Leveraging experience in commercial insurance, this role ensures customer satisfaction byanticipatingneeds, supporting success through our products, and driving retention. Every interaction, frominitialinquiry through renewal, is guided by a customer focused mindset and a commitment to helping customers secure the best coverage and risk solutions. Hours: Monday through Friday, 8:00AM to 5:00PM Pacific Time or Central Time! Deliver timely, accurate, and professional support in a fast-paced Call Center environment. Answer questions across phone, email, forms, chat, voicemail, and other support channels. Respond to inbound calls, emails, forms, chats, voicemails, and other customer care requests. Assist with basic policy changes, billing questions, payment questions, docume