Customer Service Representative (Aranese-speaking) - Remote AV01

Job Title: Customer Service Representative (Aranese-speaking) - Remote AV01 Job Description Love technology? Enjoy helping people? Work remotely and turn your skills into your next career opportunity! Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you! Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely. What will you do? Assist customers through the assigned communication channels. -Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance. -Explain technical information clearly and professionally. -Manage customer interactions using internal systems and follow established procedures. -Handle concerns with empathy, resolve issues, and escalate complex cases when necessary. -Maintain accurate records and meet quality, customer satisfaction, and productivity targets. What are we looking for? Native or bilingual Spanish proficiency + Aranese - English proficiency at B1/B2 level - High school diploma or equivalent Minimum age of 18 and legal documentation to work in Spain. - Strong communication, customer service, and problem-solving skills - Basic technical knowledge and confidence using computers and digital devices. - Good typing skills, attention to detail, and the ability to remain calm under pressure - Flexibility to