Program Manager (Data Center Hardware) (Remote, US, Remote)

About the role The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen. Annual compensation: $145K - $155K USD + bonus 75% travel required What you'll be doing Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Focus the team on the tasks at hand or the internal and external customer requirements Coordinates with internal and external customers, as necessary. Acts as primary touch point for customer. Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. Assures that