Service Operations Evolution Project Manager

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters. Ciena is the global leader in networking systems, services, and software, and this role is central to advancing service operations for Ciena ’s advanced optical and routing platforms. The role drives product repair evolution by improving service operations processes, streamlining workflows, and implementing engineered solutions that improve quality, reduce cost, and accelerate cycle time. This opportunity brings together Ciena Engineering and Design, Service Operations, and external global repair partners to deliver customer service and business value. How you will make an impact: Drive Service Operations Evolution as part of the product repair evolution strategy. Own the Service Operations Evolution Plan of Record for products utilizing 3rd party repair partners, delivering global vendor-led repair solutions. Project manage all Service Operations evolution activities to deliver customer service and business value. Serve as the single point of contact between the Service Operations team, Ciena Engineering and Design, and external global partners. Partner closely with Ciena Engineering and Design a