Coordinator, Individualized Care

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities • Responsible for handling inbound calls, with ability to determine needs and provide one call resolution. • Manage workload of inbound faxes (if applicable) • Investigate and resolve patient/physician inquiries and concerns in a timely manner • Enter detailed information into company proprietary software while conversing via telephone • Place outbound phone calls for patient follow ups, confirmations or to obtain missing information • Interact with the patient referral sources to process new applicants • Follow up with other internal team members regarding next steps • Communicate with external constituents including physician offices and pharmacies • Ability to identify, document and submit Adverse Events d