Outbound Team Supervisor

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025). We're hiring an Outbound Team Supervisor to lead a team of Outbound Patient Enrollment Specialists responsible for enrolling patients referred to Cadence by partner physicians. You will own day-to-day coaching, quality, and performance for the team, ensuring every patient conversation reflects Cadence 's standards for clarity, trust, and compliance. This is a high-volume, phone-based environment where consistency and speed both matter. What You'll Do Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication. Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets. Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence 's enrollment standards.