Director, Client Operations, Risk & Complexity Enablement

Application Deadline: 11/12/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Solutions Director, Client Operations, Risk & Complexity Enablement Operationalizes, governs and sustains change. MANDATE Leads the end-to-end InvestorLine operations ecosystem, with accountability for operational excellence, service resilience, risk management, complex client outcomes and execution readiness. Drives continuous improvement across servicing capabilities, controls, workforce effectiveness and operating performance through digital enablement, analytics and process improvement. Leads business operations, risk, fraud, regulatory and complex client resolution capabilities. Partners with the Director, Client Journey, Growth & Modernization to embed approved priorities into frontline execution, controls, training and sustained operating routines. CORE ACCOUNTABILITIES Operational Excellence & Service Delivery Owns the service engine and operating performance across assigned InvestorLine operations and specialized support capabilities. Sets expectations and operating rhythms for service, productivity, quality, client outcomes, workforce effectiveness and financial performance. Monitors demand, capacity, service levels and emerging issues, and leads interventions to stabilize performance and meet commitments. Owns operational readiness for launches, market events, volume surges and service disruptions, including contingency and recovery plans. Driv