Manager, Managed Services

About Birdeye AI Coworkers for Multi-Location Brands Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at. About the Role Our Managed Services team is the human side of Birdeye for our clients. They respond to reviews, manage social media, keep local listings accurate, and handle the hands-on work that keeps multi-location brands visible and well-reputed. As the Manager, you will lead that team and own the results: hitting SLAs, keeping client satisfaction high, and selling more managed services to our customers. Key Responsibilities Lead the team Hire, coach, and develop a team of specialists covering review response, social media, and listings management Run regular 1:1s, set clear goals, and build a culture of accountability and ownership Manage staffin