Travel Consultant (GetGoing) (UK, Virtual, EUROPE)

Shape what's next with BCD Travel Agent GetGoing (Remote) Full time, United Kingdom You’ll be part of the GetGoing team- an all-in-one travel platform designed for small and midsize businesses. Built at BCD Travel , it’s a self-service solution that empowers customers to manage their travel independently. This is not a standard travel agent position. You won’t be booking trips from scratch, but rather acting as a problem solver and tech support when needed. Your role will focus on supporting users when they encounter issues, need changes, or require rebookings. What You'll Do Support travelers in case of disruptions, changes, or rebookings during their journey Act as a trusted advisor, providing guidance and solutions aligned with client travel policies Respond to customer inquiries via chat and email, offering expert assistance with complex travel issues Provide information on industry regulations (DOT, TSA, passports, visas, etc.) and travel-related policies Share insights on fare rules, exchange costs, and penalties to help customers make informed decisions Identify opportunities to improve operational processes and client experience Stay up to date with travel industry trends and developments relevant to the supported markets What You'll Bring You have travel agent experience Relevant skills in GDS (Sabre is preferred) Strong verbal and written communication skills in English (Additional skills in French are a plus) Solid working knowledge of the travel industry, policies