Claims Customer Service Specialist – Travel Insurance

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it. Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on – not just for battleface , but across the industry. Together, we’re setting new standards for how travelers are cared for worldwide. about the role: we're looking for a Claims Customer Service Specialist to help us in our mission. If you love helping people, understand travel insurance, and believe that filing a claim shouldn't be complicated, we'd love to hear from you. This role is all about helping travelers navigate their insurance benefits and claims experience. You'll be the person customers turn to when they have questions about their coverage, need help filing a claim, or want to know where their claim stands. We're looking for someone who brings practical travel insurance knowledge, communicates clearly, and takes ownership of customer inquiries. This position is for team players who embrace flexibility, innovation, and technology, and want to work from home as part of a global team. specifically, you will Handle inbound and outbound customer calls, emails, and inquiries related to travel insurance claims Provide timely an