Client Success Manager - Business & Government

Customer Success Manager Remote - United States About the Role The Customer Success Manager (CSM) ensures that customers see value throughout their entire Blackboard journey. With a focus on success and retention,the CSMengages with customers to understand their goals and to create and execute plans that achieve partnership objectives, meeting the business needs of customers and Blackboard. This CSM role works primarily withpersonasusing Blackboard LMS and, as such, requires specialized knowledge of the solution, B2B and government engagement, and relevantpersonas. This individual is accountable for the strategic coordination of cross-functional teams and resources to ensure the customer receives appropriate support, resources, and services. The CSM also assists account team members in identifying expansion (sales and services) opportunities. The ideal candidate for this role embraces acustomer-firstmindset, excels at buildingrelationshipsand creating raving fans, can confidently solve/triage Blackboard LMS adoption challenges, and is adept at driving activities that deliver exceptional value to customersin all phases of the lifecycle. Responsibilities Developingstrong relationships with customers centered on ensuring their successin meeting their business goalsusing Blackboard Developing and implementing account engagements to ensure business objectivesare met, modernization is achieved,andcustomersentiment ispositive Executingprescriptiveplaybooksbased on customerneed Devel