Sr Service Delivery Manager

Overview: The Service Delivery Manager is a senior operations position providing leadership for rotational team and collaborate with duty managers supporting 100+ clients on a rotating shift pattern, responsible for the efficient and professional execution of activities associated with providing an exceptional level of hospitality for clients' mission-critical systems. The Service Delivery Manager also serves as the accountable owner of Change Management governance for the entire business unit under the Altera Cloud Operations Change Management Process (v2.1) — chairing the Technical Review Board (TRB), overseeing implementation and validation, and holding final closure authority across all towers and shifts. Change Implementation, Validation & Closure Facilitate TRB meeting for change reviews across cloud BU. Staff and lead the Hosting Response Bridge (HRB), providing 24x7 monitoring across the post-change stability window; trigger swarms the moment an anomaly is detected. Enforce alert-suppression discipline and confirm pre-change baseline capture and post-change comparison before closure. Oversee validation against Validation Test Library pass/fail criteria and evidence — including mandatory application and technical validation for production changes. Hold final closure authority: confirm the 24-hour or TRB approved closure window with HRB observation if the change was clean and evidence is complete before authorizing closure; refuse closure otherwise. Invoke rollback