Customer Support Manager with Dental Practice Experience (Dental Assistant/Reception) - Dental Startup - Remote

About Roger: Roger is the platform that digitally streamlines dental practices: appointment reminders, WhatsApp communication, recalls, cost plan (HKP) submissions, and medical history forms. Additional services include dental practice management (ZMV) and reception support. Our goal: allow practice teams to focus on patients instead of paperwork. Your Responsibilities: As someone who knows daily practice life inside and out, you will support dental practices in customer support (m/f/d) and serve as the primary point of contact for our clients regarding all software-related questions. You will answer customer inquiries via chat, email, and phone. You will guide practices in using our platform and assist with technical questions. You will work closely with our team to continuously improve our service. What You Bring: You have solid experience from a dental practice or customer service and understand daily practice workflows. Don't check every single box? No problem! Apply anyway, and you can learn whatever you're missing with us. Training as a dental assistant (ZFA) or professional experience at a dental practice reception. Experience in customer support or the motivation to gain it. Excellent communication skills and enjoyment of human contact. Interest in digital tools and eagerness to learn new things. What We Offer: Out of the practice and into a startup: No shift work at the treatment chair, but a modern job with a future. Remote job or hybrid working and