Customer Success Manager (French-speaking) - Airline or Airline Catering 80-100% (Europe, 100% remote)

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management . Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities. Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion. About the role We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team. In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage. This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships. Fluency in French is a strong plus to support our international customer base. Key responsibilities Strategic Customer Ownership Own and manage a portfolio of key airline customers Build strong, trust-based relationships with stakeholders across operations, IT, and management Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives Lead regular business reviews and manag