Customer Service & E-Commerce Specialist (m/f/d) - 100% Remote

1ASOL is one of the fastest-growing e-commerce companies in the photovoltaic technology sector in Germany. Through our online shop, we distribute solar modules, inverters, battery storage systems, and other components for a reliable and future-proof energy supply. Within a short period, we have successfully established ourselves in the market and are now one of the top-rated online shops in the PV sector. With over 4.9 stars on Trusted Shops, we stand for fast support, reliable processing, clean fulfillment, and fair, competitive prices. To keep it that way, we are looking for someone to take over our back office: the person where all strings come together. You will answer customer inquiries via email, manage orders with our fulfillment service providers and suppliers, and ensure that operations run smoothly every day. The position is 100% remote, meaning you can work from anywhere in Germany. Tasks: Managing our central support inbox and answering customer inquiries via email. Providing advice on products, delivery times, availabilities, and order status. Forwarding and tracking orders with our fulfillment service providers. Checking orders and open processes. Processing returns, complaints, and warranty cases in collaboration with manufacturers. Creating quotes and handling inquiries from the shop. Managing our marketplaces (e.g., Amazon, eBay).