Customer Support Agent: Complaints Management (Remote, Phone)

About Simplyright: Simplyright helps people who have trouble with subscriptions, cancellations, or collection notices. Many customers use our service and the Simplyright+ subscription. If something goes wrong, a real person should personally take care of it immediately. That is exactly what we are looking for you for. Your responsibilities: You exclusively take care of dissatisfied customers. That is your only task. You quickly call back customers with a complaint, listen, and understand what really happened. You bring calm to tense conversations and find a fair solution together with the customer. You clarify open questions internally with our team—for example regarding subscriptions, cancellations, refunds, or collection notices—and reliably get back to the customer. You neatly document every case in our ticketing system (Zendesk) and also reply via email. Your goal: Turn an angry customer into a satisfied customer. What you bring: A lot of empathy and patience. You stay calm even if things get loud on the phone. Good German for phone conversations. An accent is not a problem at all; you do not need perfect German. You are reliable, proactive, and keep your promises. Ideally experience in customer service, complaints management, or call centers. Career changers with the right intuition are also welcome. You can work during German business hours (Mon–Fri).