Customer Support Agent - Complaint Management (Remote, Phone)

About Simplyright: Simplyright helps people who are having trouble with subscriptions, cancellations, or debt collection letters. Many customers use our service and our Simplyright+ subscription for this. If something goes wrong, a real person should take care of it personally right away. That is exactly what we are looking for you for. Your Responsibilities: You exclusively take care of dissatisfied customers. This is your only task. You quickly call back customers with a complaint, listen, and understand what actually happened. You bring calm to tense conversations and find a fair solution together with the customer. You internally clarify open questions with our team—for example regarding subscriptions, cancellations, refunds, or debt collection letters—and reliably report back to the customer. You neatly document each case in our ticket system (Zendesk) and also reply via email. Your goal: Turn an angry customer into a satisfied customer. What You Bring: A lot of empathy and patience. You stay calm even if things get loud on the phone. Good German language skills for phone calls. An accent is not a problem at all; you do not need perfect German. You are reliable, think ahead, and keep your promises. Ideally, experience in customer service, complaint management, or call centers. Career changers with the right intuition are also welcome. You can work during German business hours (Mon–Fri).