Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care. Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly. Coordinate with external vendors to ensure timely, accurate service delivery. Maintain and update SOPs for all onboarding and incorporation-related workflows. Identify friction points and implement improvements that enhance client satisfaction and response rates. Ensure compliance with internal quality checks and jurisdictional regulatory standards. Requirements / Must Have 2+ years of hands-on experience in corporate services or company incorporation. Proven knowledge of KYC processes and compliance protocols. Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks. Excellent written and spoken English; clear communicator under pressure. High level of empathy and client orientation; anticipates client concerns before they escalate. Critical thinking is an absolute must-have Demonstrated self-motivation and proactiveness in remote environments. Listen, Learn, Grow mindset Minimum 2 years of successful remote work experience. Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive). Based in a European timezone (UTC to UTC+3). Nice to Have Experience