Head of Field Sales Operations

What You Can Expect As Head of GTM Field Operations, you will lead the operational strategy that keeps Zoom's go-to-market engine running with precision and purpose. In this senior people manager role, you will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide field sales teams toward measurable revenue outcomes. Day to day, you will partner with stakeholders across functions and geographies to drive alignment on business planning, readiness initiatives, and performance priorities. The scope is broad and the work is consequential: your contributions will directly shape how Zoom's field organization grows and operates. About the Team Our Sales Operations and Business Planning teams sit at the center of Zoom's revenue strategy, providing the analytical rigor, operational infrastructure, and cross-functional partnership that enable our field organizations to scale efficiently. We move quickly, hold ourselves to high standards, and stay focused on delivering outcomes that move the business forward. Responsibilities Lead and develop high-performing sales operations and business planning teams, fostering a culture of accountability and continuous growth Drive cross-functional business planning and the execution of revenue operations initiatives to maximize growth and operational efficiency Develop and implement sales strategies, performance metrics, and operational processes that support field sales team goals at scale Oversee an