Global BPO Partner Business Development

What You Can Expect You will spearhead Zoom's entry into the global BPO (Business Process Outsourcer) market — a segment representing millions of contact center agents worldwide. Your mission: pursue and onboard the largest BPOs in the world, establishing Zoom as the most disruptive CX platform partner in the outsourcing industry. You will own the full pursuit lifecycle — from initial engagement through signed partnership — then hand off to the field for ongoing account management. This is a hunter role built for someone who thrives on opening doors, navigating complex organizations, and closing strategic partnerships that reshape how outsourced customer experiences are delivered. About the Team Our Channel GTM team collaborates across CX Product, Sales, Partner Programs, and Operations to build and scale new routes to market — and BPO is the next frontier. We've already invested in building a BPO Partner Program with tailored commercial models, certifications, volume licensing agreements, and partner/customer hybrid GTM motions. Now we need the right person to go land the partnerships. Responsibilities Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organi