CIAM & IDAM Services & Enablement Lead

Position Summary: Zoetis is seeking a CIAM & IDAM Services & Enablement Lead to join our Tech & Digital organization within Information Security. The global Identity, Directory & Access Management (IDAM) team is responsible for ensuring the right individuals have the right access to the right information across Zoetis ’ digital ecosystem. In this role, you will lead the Customer Identity & Access Management (CIAM) function while serving as a trusted advisor and advocate for Identity & Access Management best practices across the organization. Leveraging SAP Customer Data Cloud (CDC/Gigya) , you will oversee B2B and B2C identity services including registration, consent management, authentication, sign-on, and password management across global web properties and mobile applications. This is a leadership-focused role that combines CIAM platform ownership, identity strategy, technical solution design, stakeholder enablement, and team/vendor leadership . The ideal candidate brings broad knowledge across the IDAM landscape, including CIAM, Identity Governance & Administration (IGA), Privileged Access Management (PAM), PKI, and directory services, along with the ability to translate complex identity concepts into practical solutions for both technical and business audiences. Key Responsibilities: CIAM Platform Leadership & Operations Lead the Customer Identity function and oversee the availability, reliability, and ongoing operation of the SAP Customer