Associate Customer Experience Specialist

Our company focus is delivering exceptional service, and you will play an integral role in that effort. We need team players who are passionate about customer service and possess a “run it like you own it” mentality. The role of a Zoetis Customer Experience Specialist is to positively influence and delight customers in all interactions with the company. Customer Experience Specialist must be able to jump into any customer interaction to quickly produce positive results. Impeccable customer service is top priority. Hiring shift 10:00AM - 6:30 PM with the potential to move to other available shifts based on department staffing needs. Customer Service team is open 8:30AM-6:30PM. Job Description: Ability to `Delight the Customer' in all interactions by: Delivering first line of customer support, providing a personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals. Managing multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail. Providing superior customer service and remaining solution-driven with all customers Ensuring timely and successful delivery of our products according to customers' needs Answer approximately 80 inbound calls, chat, emails daily from customers, pet owners and field colleagues while accurately processing orders. Process all customer orders (phone, fax, email and electronic) with accuracy and efficiency in S