Single Event Operations Specialist

Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team. We are improving how we handle Single Event lien resolution, building better tools and reporting as we grow. In this role, you’ll support the Sr. Director of Single Event in that effort. You’ll help review and update how we process work through our portal, document workflow changes and share needs with our Product and Development teams, and keep our data clean and accurate. You’ll also help track team metrics and maintain and improve the reports the team relies on, including lienholder and agency reporting. This role is a good fit for someone who understands how single event lien resolution operations work day-to-day, likes bringing order to processes and data, and is comfortable working with both operations and technical teams. Requirements Responsibilities: Workflows & Process Improvement Work with the Sr. Director of Single Event to review current workflows in the portal, identify steps to cut, combine, or add, and help document the updated workflows as clear, written needs Product and Development can build from. Help build lienholder-specific workflows in coordination with our Agency Management team. Support workflow updates as new tools from R&D are introduced. Share workflow needs with Development, and support testing by gathering feedback and passing it a