Support & Systems Engineer (Level 2 / Level 3)

Category: Technology Location: Taguig National Capital Region (Manila) Philippines About Us We are a Managed Services Provider (MSP), VoIP Provider, and Fiber ISP deliveringcutting-edgetechnology solutions to businesses. Our services include managed IT support, network infrastructure, VoIP systems, cloud platforms, and fiber internet solutions. We are expanding our team and looking for a Support & Systems Engineer who can own Level 2 and Level 3 support tickets, lead system and tenant migrations, manage SLAs and KPIs, improve documentation, and help oversee support operations. This is a hands-on, leadership-oriented role requiring deep troubleshooting skills across Windows, Linux, networking, VoIP, security, automation, cloud platforms, and identity systems. This role also includes responsibility for planning and executing infrastructure and cloud migration projects. Participation in an on-call rotation for nights and weekends isrequiredas needed. Key Responsibilities -Technical Support & Troubleshooting Provide advanced troubleshooting for Windows, Linux, and macOS systems Manage Active Directory environments including GPOs, OUs, and hybrid AD setups Troubleshoot complex networking issues involving firewalls, VLANs, VPNs, BGP, DHCP, DNS, and routing Configure and maintainMikroTik, Juniper, and other enterprise network devices Diagnose and resolve VoIP issues including SIP, PBX systems, Asterisk,FreePBX, 3CX, Kazoo, and QoS Perform packet capture and traffic analysis